Insurance, Billing & VAC Information

Insurance

Most insurance companies offer partial or full coverage of your physiotherapy sessions. Please check with your insurance provider to determine your physiotherapy benefits, deductible, co-pays and/or if a prescription is required.

PhysioCare at Home is pleased to offer direct billing to clients with Blue Cross coverage. For clients with coverage from other insurance companies, you will pay us and we will provide a receipt, which you can then submit to your insurance company for reimbursement.

Billing

The following is a quick overview of our Billing Process to help you understand how and when you will be invoiced for your appointments.

Methods of Payments: Our preferred method of payment is Visa or MasterCard. By having your credit card info on file we can use your card to make payment for the visits that occurred during the billing cycle. Once we have charged your credit card, we will send you a receipt by mail or email. Only visits that are owing will be charged to your credit card. If it is necessary for you to pay by cheque, we will send you an invoice at the end of the billing cycle.

Billing Cycles: PhysioCare At Home processes invoices and payments twice per month.

Direct Insurance Billing: We are currently set up to direct bill Blue Cross and Veterans Affairs Canada. If you call our office with your Policy and ID number, our office manager will contact Blue Cross to find out your eligibility and amounts covered. In order to conduct direct billing, we require a credit card on file to cover the remaining amount that is not covered by the insurance company.

For full details of our billing process, please download the following documents:
Billing Process (Nova Scotia)
Billing Process (British Columbia)

Veterans Affairs Canada

Eligible veterans with a K number may be preapproved for 20 visits with a Physiotherapist through Veteran Affairs Canada. If you are a Canadian Veteran, please call us and we can determine whether you qualify for physiotherapy coverage through VAC.

For more information, visit the Veteran Affairs Canada website.

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